Frequently Asked Questions

1. HOW TO SIGN UP?

2. IS THERE AN AGE LIMIT TO ENTER THE DRAW?

3. WHAT IS THE PRODUCT?

4. DO I HAVE TO BUY THE ‘PRODUCT’ TO ENTER THE RAFFLE DRAW?

5. WHERE CAN I COLLECT MY PRODUCT?

6. HOW MUCH EACH PEN COST?

7. WHAT METHODS OF PAYMENT DO YOU ACCEPT?

8. HOW DO I KNOW IF I’VE WON?

9. HOW QUICKLY WILL I RECEIVE MY PRIZE MONEY?

10. HOW CAN I FIND OUT ABOUT THIS MONTH’S PROMOTIONS?

11. WHY ARE THERE LIMITED TICKET NUMBER OPTIONS ON THE WEBSITE?

12. CAN I PURCHASE MORE THAN ONE PEN TO PARTICIPATE IN PROMOTIONAL DRAWS?

13. ARE MY ACCOUNT DETAILS SECURE?

14. MY PHONE WILL NOT CONNECT TO THE MOBILE APP. CAN I USE THE WEBSITE?

15. WHAT IS THE CUSTOMER SERVICE NUMBER?

16. WHAT IS THE CUSTOMER SERVICE EMAIL?